​
Introduction

The AI Voice Agent is an advanced feature in OKChat AI that enables voice-based interactions with your chatbot. This feature allows users to engage with the chatbot using voice commands, making it ideal for hands-free operations and voice-activated devices. Please note that this is a preview feature and is not yet available to all users. For access, please reach out to [email protected].

​
Key Features

  • Voice Interaction: Users can speak to the chatbot, and the AI Voice Agent will respond with voice output.
  • Customizable Voice Widget: Customize the appearance, voice, and behavior of the voice widget to match your brand.
  • Real-Time Speech Recognition: The AI Voice Agent uses advanced speech recognition to understand and process user commands.
  • Dynamic Responses: The chatbot can provide real-time, context-aware responses based on user input.

​
Getting Started with AI Voice Agent

​
1. Accessing the AI Voice Agent

  • Log in to your OKChat AI dashboard.
  • Navigate to the AI Voice Agent Widget section under Integration.
  • If you do not see this option, contact [email protected] to request access to the preview feature.

​
2. Configuring the Voice Widget

  • Customize the voice widget to suit your needs:
    • Avatar: Choose an avatar for the voice widget.
    • Text: Customize the text displayed in the widget.
    • Appearance: Adjust the widget’s visual appearance (e.g., colors, size).
    • Voice: Select the voice type and tone for the AI Voice Agent.

​
3. Voice Activity Detection (VAD) Settings

  • VAD Threshold: Adjust the sensitivity of speech detection (default: 0.5). Lower values make the widget more sensitive to speech.
  • Prefix Padding (ms): Set the minimum duration of speech required to start a new speech chunk (default: 500ms).
  • Silence Duration (ms): Define the minimum duration of silence before ending the speech segment (default: 1000ms).

​
4. Response Settings

  • Temperature: Adjust the randomness of the AI’s responses (default: 0.7). Higher values make responses more creative, while lower values make them more deterministic.
  • Max Output Tokens: Limit the length of the chatbot’s responses (default: 2048 tokens). One token roughly corresponds to one word.

​
5. Embedding the Voice Widget

  • Copy the embed code provided in the widget configuration section.
  • Paste the code into your website’s HTML to enable the voice widget.
  • Example embed code: 
    <script
  src="http://localhost:3000/chatbot-voice-widget.js"
  data-chatbot-id="5afe16ed-5fd2-4552-a993-903bc9c32bb6"
></script>

​
Use Cases

  • Customer Support: Provide voice-based customer support for users who prefer speaking over typing.
  • Hands-Free Interaction: Enable voice commands for users in environments where typing is inconvenient (e.g., driving, cooking).
  • Accessibility: Improve accessibility for users with disabilities by offering a voice-based interface.

​
Best Practices

  • Test Thoroughly: Test the voice widget in different environments to ensure accurate speech recognition.
  • Optimize VAD Settings: Adjust the VAD threshold, prefix padding, and silence duration to match your use case.
  • Monitor Performance: Regularly review the chatbot’s responses and adjust the temperature and max output tokens as needed.
  • User Guidance: Provide clear instructions to users on how to interact with the voice widget.

​
Troubleshooting

  • Voice Widget Not Responding:
    • Ensure the embed code is correctly placed in your website’s HTML.
    • Check the VAD settings to ensure the widget is sensitive enough to detect speech.
  • Inaccurate Responses:
    • Adjust the temperature setting to control the randomness of responses.
    • Review the max output tokens to ensure responses are not too long or too short.
  • Access Issues:
    • If you do not see the AI Voice Agent option in your dashboard, contact [email protected] to request access.

​
Conclusion

The AI Voice Agent is a powerful preview feature that brings voice-based interaction to your OKChat AI chatbot. By customizing the voice widget and configuring the settings, you can create a seamless and engaging experience for your users. For access to this feature, reach out to [email protected].

For further assistance, refer to the OKChat AI support resources or contact our support team.